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STANDARD TERMS AND CONDITIONS OF SALE

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Returns:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you must contact us via both email and WhatsApp:

Important: You must provide a video of the unboxing of the shoes to verify the genuinity of the returned product.

Please note that returns will need to be sent to the following address:

Alpine Treks n Trails (OPC) Pvt. Ltd.

Shop No. 4, Jijai Plaza, behind Eklavya College

Mahatma Society, Kothrud

Pune, Maharashtra 411038

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.

You can always contact us for any return questions at alpinetreksntrails@gmail.com or WhatsApp +91 7276522318.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you've received a wrong item, so that we can evaluate the issue and resolve it. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at alpinetreksntrails@gmail.com or +91 7276522318